FREE MEMBERSHIP - Create your personalized Bitpipe Service!  Members: Sign in 
 Aug 20, 2008
 Free Newsletters  Most Popular Reports  Top Topics  Research Guides  RSS  About Us
Search Bitpipe: 
   Search Help
BITPIPE RESEARCH GUIDE:
CRM White Papers


Customer Relationship Management (CRM) refers to a collaborative philosophy or system of best practices implemented across an enterprise. Success in CRM means tracking customer information from numerous points, such as CRM software, sales force automation systems, contact management software, call centers and business intelligence systems. CRM services allow this information to be shared across the company in order to create a customer-centric organization.

Use this Bitpipe Research Guide on CRM to locate the latest white papers, webcasts, case studies, and product information for Business Intelligence, Business Performance Management, Call Centers, CRM, CRM Software, Sales Force Automation, and Web Analytics.

Read our Customer Relationship Management Overview to learn the basics of CRM. Then, get started on choosing the right CRM solution for your company's needs with our Customer Relationship Management First Steps, and find out why it's important to "enculturate incrementally."

Browse CRM Reports
Browse CRM Products
 
Bitpipe Research Guides
 
Industry Guides
 

Recent CRM Reports
(topics include CRM software, best practices, tracking, case studies, Microsoft CRM, Siebel, email software, marketing software)
 

Seamless Customer Conversations: Driving Intelligent Interactions in the Contact Center

sponsored by Infor
Contact centers are becoming primary interaction points for many customers. Learn how to make these important interactions more personalized and intelligent for customer retention and increased sales opportunities. (WHITE PAPER: November 1, 2006) more..
TOPICS:  Call Center Management | Call Center Services | Call Centers | Contact Center Management | Contact Center Services | Contact Centers | CRM | Customer Service | Sales Information Systems | SOA

Moving beyond the Queue - Focusing on the Real-Time Customer

sponsored by Inova Solutions
In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands. (WHITE PAPER: May 19, 2008) more..
TOPICS:  Call Center Management | Call Centers | Contact Center Management | Contact Management Software | CRM | Workforce

CosmoCom Consolidates VisitBritain's Highly Distributed Global Contact Center

sponsored by CosmoCom, Inc.
A CosmoCom Consolidation 2.0 solution case study: The VisitBritain contact center, a globally distributed Virtual Contact Center with many individual sites. (CASE STUDY: January 1, 2007) more..
TOPICS:  Call Center Management | Contact Center Management | Customer Service | Help Desk Management | Telecommunications Industry | Tourism Industry | Web Content Management

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations

sponsored by CosmoCom, Inc.
This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment. (WHITE PAPER: January 1, 2008) more..
TOPICS:  Automatic Call Distribution Systems | Best Practices | Call Center Management | Call Center Software | Call Centers | Contact Center Management | Contact Center Software | Contact Centers | Customer Satisfaction | Outsourcing | Unified Messaging

Success Story: Communications - AT&T

sponsored by Genesys
The company wanted to meet a goal of answering 92% of all customer calls before abandonment, without adding staff. (CASE STUDY: May 1, 2008) more..
TOPICS:  Call Center Management | Call Center Software | Call Centers | Contact Center Workforce Management Software | Contact Management | CTI (Computer Telephony Integration) | Data Services | GPRS | Human Resource Systems | Interactive Voice Response | IVR | ROI | Workforce Management Software

Free Customer Relationship Management Newsletter
 
Bitpipe KnowledgeAlert is a free, customized email alert with the latest White Papers, Webcasts, Case Studies, and Product Info on Customer Relationship Management. Sign up today!:
 

Most Popular CRM Reports
 

CRM

Data Quality and Identity Resolution

 sponsored by Informatica

The Evolution of Integration

 sponsored by Talend

Best Practices for a Successful Accelerated ERP Implementation

 sponsored by Oracle Corporation
  More Reports on CRM >>
 

CRM Services

5 Ways to Improve Customer Service in a Down Economy

 sponsored by OpenSpan

The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction

 sponsored by Genesys

Online CRM/SFA Solutions

 sponsored by SalesBoom Inc.
  More Reports on CRM Services >>
 

CRM Software

How to Improve Marketing Execution and Efficiency

 sponsored by Aprimo, Inc.

6 Simple Solutions for Measuring Marketing Performance

 sponsored by Aprimo, Inc.

Delivering Customer Value: Innovative Approaches to Maintain Competitive Success

 sponsored by SAP America Inc
  More Reports on CRM Software >>
 

Customer Service

Essential Manager's Guide: Intelligent Communications

 sponsored by Avaya Inc.

Data Quality and Identity Resolution

 sponsored by Informatica

5 Ways to Improve Customer Service in a Down Economy

 sponsored by OpenSpan
  More Reports on Customer Service >>
 
Home | About Us | Contact Us | Advertise with Us | Partner with Us | Site Index
TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

Definitions: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Other   TechTarget - The Most Targeted IT Media
TechTarget Corporate Web Site  |   Media Kits  |   Site Map




All Rights Reserved, Copyright 2000 - 2007, TechTarget | Read our Privacy Statement